Your questions,
answered clearly.
A useful starting point before you enquire. For an order-specific answer, speak to the team.
Let’s talk about
your requirements.
The right answer often depends on the product, supplier and destination.
Ask us on WhatsAppCan I enquire about heavy machinery or mining equipment?
Yes. Explore Heavy Machinery & Mining for earthmoving equipment, haul trucks, drilling rigs, crushing and screening, milling and gravity recovery, site utilities and spares. Share the application, material, capacity and site conditions so the team can review supplier options.
Can I request new or used machinery?
State your preference in the quotation form. Availability and condition must be confirmed for the proposed machine. For used equipment, discuss serial details, operating hours, service records, working photographs or video, and any agreed independent inspection before proceeding.
Can you source something that is not in the catalogue?
Yes. Send a product name, reference image, specifications or supplier link. The team can review the request and discuss possible sourcing options.
Are the catalogue products available in stock?
Contact the team for current availability and a quotation for your selected products, models and quantities.
What is included in a Business-in-a-Box package?
The illustrated setup is a starting point for discussion. Your quotation should list the exact equipment, accessories and quantities included, together with any exclusions such as premises, installation, training or consumables.
How do I get a price?
Select an offer or tell us what you need using the quotation form. Include quantities, specifications and the delivery destination so the team can prepare a relevant response.
Which countries do you source from?
Our sourcing focus includes China, Turkey and Bangladesh. The appropriate market and supplier depend on the product and the requirements of the order.
Is there a minimum order quantity?
Minimum quantities depend on the supplier and item. Share the quantity you have in mind so this can be checked before a quotation is agreed.
How long does sourcing and shipping take?
Lead times depend on supplier availability, production, shipping method and clearance arrangements. Ask for an estimated timeline with your quotation. No universal delivery time is promised on this website.
Are shipping and import costs included?
Check the quotation for product costs, freight, duties, collection or delivery, and any other fees. These should be identified as included, estimated or excluded before you proceed.
Can you help me choose equipment for my budget?
Share your business idea, budget and intended capacity. The team can help outline a proposed sourcing list. Equipment suitability, power, water and installation requirements still need to be checked.
Can I request samples or product checks?
Sample arrangements and agreed pre-shipment checks can be discussed for the particular order. Availability, scope, cost and responsibility must be confirmed.
What about warranties, installation and spare parts?
These depend on the supplier and equipment. Confirm warranty terms, spare-parts availability and responsibility for installation and servicing before ordering.
How do I pay?
Ask the team for the payment arrangements stated in your formal quotation or invoice. This website does not collect online payments.
Where can I find you?
Shop OP30, Karimapondo Mall, corner Robert Mugabe Road and Rezende Street, Harare, Zimbabwe. Contact the team to arrange a visit.
How do I compare equipment options?
Compare capacity, dimensions, power requirements and the intended application. The technical options page and product planning checklists can help you prepare a shortlist for your quotation.
